Welcome to Erraink Shop, where we offer a variety of autumn and winter men’s clothing. Our commitment to customer satisfaction is reflected in our refund and returns policy. This policy applies to all purchases made through our website, errainkshop.com.
Returns
Time Frame: You may return most new, unopened items within 30 days of delivery for a full refund.
Condition: Returned items must be in their original packaging, unused, and with all tags still attached.
Exceptions: Certain items such as personalized products or clearance items marked as non-returnable cannot be returned.
Refunds
Processing: Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.
Exchanges
Faulty Items: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at charleneharris@errainkshop.com and send your item to our return address.
Availability: If the replacement item is not available, we will refund you the purchase price.
Shipping for Returns
Return Address: Please send your product to: 7042 S Kimbark Ave, Chicago, IL 60637, United States.
Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.